Refund policy
Returns Policy
If you are not completely happy with your purchase, please return it to us for a refund.
To qualify for a refund, all items must be returned within 28 days of receiving your order and be in an unworn, unused condition with the original tags attached.
In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to send it back to the customer.
We do not offer exchanges on any of our items. If an exchange is required, please place a new order for the required item and return the unwanted item to us for a refund.
Fakescum does not provide pre-paid postage labels for returns, unless the item is faulty or incorrect.
Fakescum is not responsible for any return custom charges incurred on international parcels.
Your statutory rights are not affected by our returns policy.
Please ensure that a completed Returns Form is enclosed in the parcel. If you do not have access to a printer, please include the required information on a piece of paper.
Return all unwanted items to:
Returns Department Fakescum ltd., 50 Somerville Gardens , Leigh on sea , Essex , SS9 1DF
We recommend that all returns are dispatched using a tracked service. Please retain your Post Office certificate of postage receipt, so that the parcel can be tracked if it goes astray whilst in transit. Fakescum endeavour to process all returns within 3 working days of receipt of your parcel. The refunded amount will be credited back to the payment method used for the order, within 5 days from issue.
Returning a Faulty Item
Regarding a faulty item, please email our customer service team, with the following details:
Your order number
The name of the faulty item
A description of the fault
A photo of the fault
If we are notified of a defect found on an item within a period of 28 days from the delivery date, you will be offered a replacement item or a refund.
Returning an Incorrect Item
In the unlikely event that you receive an incorrect item, please email our customer service team, with the following details so that we can provide a prompt resolution:
Your order number
The name of the missing item
The name and a photo of the incorrect product received
